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I'm trying to use my RemoteMix 3 with a PBX system but it doesn't seem to work. I've plugged the handset cord into the handset line in jack but nothing happens. What's wrong?

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The "Handset (line in)" jack is for connecting a handset to the RemoteMix 3. The correct jack to plug the handset cord into is on the other side of the unit labeled "handset cord". Just plug one end of the handset cord into this jack and the other end into the existing telephone and dial your call. Switch between the three different handset types on the ABC selector switch if you're still having trouble sending audio down the phone line.

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What's the difference between the RemoteMix 3 and the 3.m?

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The only difference between the two units was the balanced XLR output. The earlier RemoteMix 3 XLR output contained a phone line / microphone mix at telephone bandwidth. While the RemoteMix 3.m XLR output contained a clean microphone mix at a greater bandwidth. We combined both units into one by simply adding a switch to select the function of the male XLR output jack. Now you simply order RemoteMix 3 and get the functionality of both units.

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Will your RemoteMix 3 provide phantom power for my condenser microphone?

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No, our devices will not provide phantom power. If you are connecting your microphone directly to a JK Audio RemoteMix, you should use a dynamic mic.

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I've lost my power supply for my RemoteMix 3 unit. I have another power supply that fits from a different product. Can I use this instead?

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NO! Never use a power supply other than the one that was supplied by your manufacturer. Power supplies are available in either AC or DC output with many combinations of voltage and available current. DC supplies carry either positive or negative center pin output and may or may not be "regulated". If you connect a negative center pin power supply to a positive center pin jack, it's just like hooking up the battery cables to your car backwards. Obviously you would not want to do this to your car or your expensive audio equipment. "Regulation" is the tolerance to the specified voltage of your DC power supply. All of our DC power supplies have a low noise 5% tolerance. This means that our 9V DC power supplies will always output 9 volts +/- 5%, whether you are using no power at all or applying a full load. Most consumer power supplies are not regulated. A non-regulated 9V, 800mA power supply could actually output 16V until an 800 mA load is applied. This could invariably damage your equipment, and also create a great deal of noise. There is also no standard for the size of your power jack. This means that a 16VAC power supply and a 1.5VDC power supply could both have the same 2.1mm jack.

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Can I wire a stereo mini output into the XLR input of a RemoteMix 3?

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Yes, simply wire the tip to pin 2, the sleeve to pin 1, and leave the ring and pin 3 floating. You should use the mic 1 input since it is mic/line switchable, and use mic 2 for an additional microphone.

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The output from Mic 1 is very low but the other mic is fine.

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Check the position of the Mic/Line switch near Mic 1. This first input can be switched to accept a line level signal from a mixer or other equipment.

$895 US