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Will Innkeeper PBX work with my __________ PBX phone system?

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Probably yes. We have to say probably because the handset interface is proprietary and therefore can change from model to model. We have no way of predicting how a phone manufacturer will use the handset wires in the future. The three handset microphone types that we support, electret, dynamic, and carbon, cover every handset microphone type that we have seen in use, but the wire diagrams can change without notice.

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Can Innkeeper PBX auto-answer or auto-disconnect?

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No, the handset cord on your telephone is only active when the handset is off-hook. This is done manually. There is no way to then auto-disconnect. You must return the handset to the cradle.

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Will innkeeper PBX provide phantom power for my condenser microphone?

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No, innkeeper PBX does not provide phantom power. You must use a dynamic mic or a battery powered condenser mic.

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When I record from the Output on my innkeeper PBX, I am only getting my own voice on the recording.

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While there are two mini-jacks together on the back of the innkeeper PBX, only one of them is an Output. The jack that is marked “Send 2” is a second input to the innkeeper PBX. This is where you can connect another device, such as a CD player, to add audio to the conversation. The jack on the right is a stereo Output, with the Send audio on the left channel and the Caller audio on the right channel of the same stereo cable.

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There is a loud hum on the output of my innkeeper PBX, even when nothing else is connected. What else could it be?

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Make certain you are using the regulated power supply that was shipped with the unit. Power supplies are not all the same.

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Does Innkeeper PBX come with any Talk Show software?

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No, our description "Turn your PBX into a low cost talk show system" pertains to using a multi-line PBX phone system as a line selector switch. When the Innkeeper PBX is on line, simply select which phone line you want to talk to, either dropping the last caller, or putting them back on hold.

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Why can't I dial out on my phone and I hear a lot of noise on the call?

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The innkeeper PBX will not work with any telephone that has a keypad in the handset. You need to use a telephone with a standard handset.

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I have everything connected correctly. Why can't the caller hear me?

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There are two things you should check: First, the position of the A-B-C switch which will probably use either setting A or C. Next, you cannot use the speakerphone function on your telephone during your recording. Innkeeper PBX accesses audio through the handset cord. With the speakerphone turned on, there is no audio going through the handset. You must use a microphone.

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Can I still use my phone to take regular calls or do I have to disconnect the innkeeper PBX when I am not using it?

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You can leave the innkeeper PBX in place and your telephone will continue to operate normally. Audio will only pass through the hybrid when you press the “Broadcast” button.

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Why does my laptop only record half of the conversation? I am using the Stereo output on the innkeeper PBX and I have a stereo cable.

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Most laptop computers only have a mic input, which is mono. You will need to either get a sound card with a stereo line level input for your laptop or use a USB or FireWire interface product.

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How do I record onto my computer and edit the files?

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You will need to purchase or download any audio editing software of your choice. You may also need to edit the audio configuration files on your computer or in your software to allow recording in stereo. Innkeeper PBX just allows you to access the audio from your phone line.

$495 US

Now approved for sale in Europe and Australia!