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What is the difference between innkeeper LTD and Broadcast Host?

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The difference is all in the packaging. Many people have asked for a rack mountable version of our Broadcast Host. They also asked for a design without knobs, so that it could be connected to a console for a set-and-forget installation. While the cost for this rugged enclosure is a bit higher, innkeeper LTD is still an excellent value for a high performance rack mountable digital hybrid.

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Does the innkeeper LTD send a burst or beep down the phone line at the beginning of each call like our current hybrid?

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No, innkeeper LTD uses the actual transmit signal to evaluate the phone line and tune its algorithm. As you begin to speak, innkeeper LTD is hard at work canceling your voice from the Caller Output jack. Within milliseconds your voice is reduced into the noise floor.

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Can I use the innkeeper LTD on a VoIP line?

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Many VoIP lines have an analog telephone adapter you can connect your telephone to. If you can use any standard analog telephone, then innkeeper LTD should work great. If you have to use a special telephone, you should consider our PBXport digital hybrid instead.

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The caller’s audio is too high and is always distorted even though I have the Caller level control turned down low. What else can I do?

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The Receive LED meter will indicate the level of audio coming in from the telephone line, just after it passes through the DSP. The Caller level control will only set how much of that audio will be sent to the output jack, and will have no effect on the LED meter. If your incoming audio level is unusually hot and already peaking the –3 dB LED, there is a jumper on the circuit board you can change to attenuate the incoming audio. Please see the user guide for more information.

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I have my new innkeeper LTD connected to the phone jack in my office. Why does it keep dropping the calls as soon as I try to connect it?

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The telephone jack in your office is very likely for a multi-line phone system. The jack may look like a standard phone jack, but it is wired differently and may carry voltage on different pins which could cause serious damage to your hybrid. Innkeeper LTD should only be connected to a single, analog phone line. Check with the telephone specialist in your building for the possibility of getting an analog line for your innkeeper LTD.

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My innkeeper LTD is connected to an analog line at my office. It will auto-answer an incoming call, but why won’t it auto-disconnect at the end of the call?

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It is very likely that your phone line is actually an analog port from your building PBX. Check with the telephone specialist in your building for the possibility of programming your analog line to provide an appropriate CPC disconnect signal.

$575 US

Now approved for sale in Europe and Australia!