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Frequently Asked Questions

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Why are THAT-1 and QuickTap better for presentations than the recording adapters found at electronic stores?

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THAT-1 and QuickTap sit on the handset side of the telephone. The typical telephone recording adapter plugs into the telephone line. By the time the signals get to the telephone line, they are mixed together and cannot be easily separated. As a result, the voices and DTMF tones from your telephone are much louder than the voice (or computer voice) at the other end of the call. Your telephone, on the other hand, has access to both signals. The handset coily cord contains a good mix of local voice, tones, and the distant voice. Also, the standard phone line devices do not work on digital PBX, multi-line Key or ISDN telephones because of their nonstandard wiring. But all of these telephones use a similar handset cord interface.

   

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I record telephone interviews. My THAT-1 / THAT-2 / Voicepath works pretty good but I want individual control over my voice and the caller's voice. Do you have anything better?

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Our Inline Patch gives you separate controls for your voice and the callers voice. You can also play the recording back into the phone line and mix it in with your voice while you talk. One drawback, Inline Patch connects between your phone line and the wall jack. You will want to keep your THAT-1 / THAT-2 / Voicepath for use on digital or PBX telephones.

   

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I'm using equipment back at the station that can be remotely controlled using touch tones. Does your equipment send a continuous tone as long as I hold the key or just a quick burst?

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Our telephone key pads send continuous DTMF tones for as long as you hold down the button. All transmit and receive audio is muted during a keypress to ensure that only a pure touch-tone is sent down the telephone line. We have been told that our products work very well with automated equipment.

   

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Can I use any phone with JKAudio's products? I have an old phone with the circular mouth and ear pieces that can screw off, will that work?

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Your phone is most likely an analog phone with a carbon handset. It will be compatible with our THAT-2, VoicePath, ComPack, RemoteMix Sport, and RemoteMix 3.

   

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Why are your products FCC approved, and what does it really mean?

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Any product that connects to the phone line or your telephone must be FCC approved, according to the law. To be FCC approved our products must be tested to ensure that they will survive electrical surges, climate changes and rough handling. To our customers FCC approval assures them of a safe, durable product.

   

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I know that Daptor One allows RemoteMixers to connect to wireless phones with a 2.5mm headset jack, but what about older cellular phones?

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RemoteMix C+ and RemoteMix 3 are standard telephone line interfaces. Electrically, they are similar to a telephone with a lot of audio jacks. A cellular telephone can be used like a portable wall jack if you purchase the proper adapter. Contact your local cellular dealer and ask about a Fax / Modem adapter or Data Interface for your current cell phone. Do not mention remote audio broadcasting, it is guaranteed to confuse them. The Fax / Modem, or Data Interface is a little box that plugs into the bottom of the cell phone and converts it into an RJ-11 jack. You can plug any "telephone" like device into this RJ-11 jack, such as a fax machine, modem, or.. get this ..... a JK Audio RemoteMix C+, or RemoteMix 3. Data interfaces run anywhere from $60 to $300, depending on the manufacturer and type of telephone. Our customers tell us the older bag type phones are the best, they have the lowest cost interface, longest battery duration, and typically sound better.

   

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Do you have any products that work with Internet Telephony?

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Yes, you can use a JK Audio TAP-1 to power a cordless telephone and connect the audio paths to a sound card for use as an internet telephone. Imagine roaming the house as you talk over the internet.

   

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I've lost my power supply for my RemoteMix 3 unit. I have another power supply that fits from a different product. Can I use this instead?

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NO! Never use a power supply other than the one that was supplied by your manufacturer. Power supplies are available in either AC or DC output with many combinations of voltage and available current. DC supplies carry either positive or negative center pin output and may or may not be "regulated". If you connect a negative center pin power supply to a positive center pin jack, it's just like hooking up the battery cables to your car backwards. Obviously you would not want to do this to your car or your expensive audio equipment. "Regulation" is the tolerance to the specified voltage of your DC power supply. All of our DC power supplies have a low noise 5% tolerance. This means that our 9V DC power supplies will always output 9 volts +/- 5%, whether you are using no power at all or applying a full load. Most consumer power supplies are not regulated. A non-regulated 9V, 800mA power supply could actually output 16V until an 800 mA load is applied. This could invariably damage your equipment, and also create a great deal of noise. There is also no standard for the size of your power jack. This means that a 16VAC power supply and a 1.5VDC power supply could both have the same 2.1mm jack.

 

 

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Can I wire a stereo mini output into the XLR input of a RemoteMix 3?

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Yes. You need to wire the tip to pin 2, the sleeve to pin 1, and leave the ring and pin 3 floating. You should use the mic 1 input since it is mic/line switchable, and use mic 2 for an additional microphone.

   

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Will your digital hybrids and RemoteMixers provide phantom power for my condenser microphone?

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No, our devices will not provide phantom power. If you are connecting your microphone directly to a JK Audio digital hybrid or RemoteMixer, you should use a dynamic mic.

 

Individual Product FAQs

Broadcast Host
Desktop Digital Hybrid

CellTap
Wireless Phone Audio Tap

ComPack
Universal Telephone Audio Interface

Daptor One
Wireless Telephone Adapter

Daptor Two
Wireless Phone Audio Interface

Four IFB
Phone Bridge

Guest Module 1
Remote Keypad

innkeeper 1x
Digital Hybrid

innkeeper 4
Multi-Line Digital Hybrid

innkeeper PBX
Desktop Digital Hybrid

Inline Patch
Telephone Audio Interface

Pureformer
Isolation Transformer

QuickTap
Telephone Handset Tap

QuickTap IFB
Telephone Handset IFB Tap

RemoteAmp
Personal headphone/earpiece amplifier

RemoteMix C+
Portable Remote Mixer

RemoteMix 3
Remote Mixer with Handset Interface

RemoteMix 4
Portable Broadcast Mixer

RemoteMix Sport
Phone Line / Handset Interface

TAP-1
Telephone Audio + Power Interface

THAT-1
Telephone Handset Audio Tap

THAT-2
Telephone Handset Audio Tap

Voice Path
Telephone Handset Audio Tap


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