Below you'll find our Frequently Asked Questions for this product. If you have a question
that you don't see answered here, please email your question to support@jkaudio.com
or call 1-800-552-8346.
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What is the range of the Bluetooth transmitter/receiver? |
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BlueKeeper will transmit and receive audio signals up to 30 feet from your Bluetooth device. Because transmitting signals over longer distances will require more power, you should keep BlueKeeper as close as possible to your Bluetooth device to conserve battery power. |
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Can I send and receive audio at the same time? |
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Yes. When paired in Hands-Free mode, BluePack offers a full-duplex voice connection. You may also wish to record the conversation with your microphone sent to the Left channel of stereo line output and the Bluetooth audio sent to the Right channel. |
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If I have an audio source connected to the Send 2 input, will that audio also be present at the Output mini jacks? |
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Yes, the stereo input will be added to your microphone (or line level) audio from the XLR Send 1 input and both will be sent to the Mono Out and to the Left channel of the Stereo Out. This combined stereo input will also be sent to the Bluetooth connection. |
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Can I pair my BlueKeeper to two cell phones and send my audio to two locations simultaneously? |
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No, your BlueKeeper can only be paired to one Bluetooth enabled device at a time. |
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Will the BlueKeeper provide phantom power for a condenser mic? |
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No, this device will not provide phantom power. If you connect a microphone directly to the BlueKeeper, you must use a dynamic mic. |
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How do I record onto my computer and edit the files? |
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You will need to purchase or download any audio editing software of your choice. You may also need to edit the audio configuration files on your computer or in your software to allow recording in stereo. BlueKeeper just enables you to access audio from your Bluetooth equipped phone or audio device. |
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Why does my laptop only record half of the conversation? I’m using the Stereo output on the BlueKeeper and I have a stereo cable. |
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Most laptop computers only have a mic input, which is mono. You will need to use the mono mic level output of the BlueKeeper or get a sound card with a stereo line level input for your laptop or use a USB or FireWire interface product that will accept a stereo input. |
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There is a loud hum on the output of my BlueKeeper, even with nothing else connected. What else could it be? |
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Make certain you are using the regulated power supply that was shipped with this unit. Power supplies are not all the same. |
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